Preliminary Information Form

This Preliminary Information Form contains briefing that must be performed by the Seller under the Consumer Protection Law No 6502 and Distant Sales Regulation before signing the Distant Sales Agreement with the Buyer introduced below. 

This Preliminary Information Form is an annex and integral part of the Distant Sales Agreement to be signed with the Buyer introduced below.


Seller Name/Title: The Golden Designers

Full Address of the Seller: Akat Mah. Orkide Sk. Park Maya Sitesi Barclay-12 No: 2L Iç Kapı No:3 Besiktas / Istanbul

Seller’s Telephone: +90 530 290 0160

Seller’s e-mail address:

Seller’s website:



Product Code and Name […]

Quantity […]

Unit Price (VAT included) […]

Shipment Fee 0TL

Discount / Coupon […]

Total Price (VAT included) […]


Total product value excluding shipment: […]

Shipment Fee: 0 TL

Total Amount Including Shipment: […]

Method of Payment: [Remittance/EFT] [Credit Card] [...]

Number of Installments: […]

Delay Interest: […]

Interest Rate for the Delay Interest: […]

Additional Expense. None

Delivery Address: […]

Product/s subject to the agreement shall be delivered to the Buyer or the person/organization indicated by the Buyer depending on the distance of each product to the location of the Buyer within 30 (thirty) days period as determined in the law and regulations after the order is received by the Seller providing that the 30 days’ period is not exceeded. In the event that the Buyer cancels the order, the amount paid by the Buyer shall be fully repaid in cash within 14 (fourteen) days.

The product value is collected by The Golden Designers From the Buyer.


The Buyer can use his/her right of withdrawal within 14 (fourteen) days following the date of delivery in transactions related to sales of goods and following the date of purchase in transactions related to sale of services without taking any legal and criminal liability and without showing any reason. The Buyer can also use his/her right of withdrawal within the period until the date of delivery of the goods.

The Buyer can use the right of withdrawal by withdrawal form given to the Buyer together with the order and submitting it to the Seller. The Buyer needs to send the goods back on the date of withdrawal or within 10 (days) following the withdrawal. The box, package, standard accessories, if any, other products given as gifts together with the goods must be returned in full and undamaged. The Buyer must use the goods in line with their functions, technical specifications and usage instructions within the withdrawal period.

The shipment fee for returning belongs to the Seller as long as the Buyer sends the goods with the courier company specified by the Seller.

All payments made by the Buyer to the Seller in connection with the relevant goods and services shall be returned in single payment to the Buyer within 14 (fourteen) days after the Buyer exercises the right of withdrawal (provided that the goods are sent through the courier specified by the Seller for return) in accordance with the mode of payment used by the Buyer during the purchase and without inflicting any costs or obligations on the consumer.

In the event that there are justified reasons for refusing return of the goods, the Seller provide the Buyer with goods/services with equal quality and price before the end of the execution period specified in the agreement. If the Seller thinks that it is not possible to deliver the goods/services, it shall notify the Buyer within 3 (three) days after finding it out. In this case, shall return the paid amount and documents, if any, to the Buyer within 14 (fourteen) days. The shipment fee for returning belongs to the Seller as long as the Buyer sends the goods/services with the courier company specified by the Seller. 

The Buyer may send the goods to the Seller via any available courier company. 


The Buyer cannot exercise the right of withdrawal in the following cases under the legislation:

  1. Agreements related to goods or services whose prices change depending on the fluctuations in the financial markets and are not under the control of the seller or supplier.

  2. Agreements related to goods prepared in line with the requests and personal needs of the consumer.

  3. Agreements related to return of goods that are perishable or whose expiry dates may exceed.

  4. Agreements related to return of goods whose protective elements such as package, tape, seal, pack etc. are opened after the delivery, which are not suitable for return in terms of health and hygiene.

  5. Agreements related to goods that are mixed with other products and are not separable by nature.

  6. Agreements related to books, digital content and consumable computer materials provided in a material environment if the protective elements such as package, tape, seal, pack etc. are opened after the delivery of the goods.

  7. Agreements related to delivery of periodicals such as newspaper and magazine other than those provided within the scope of a subscription agreement.

  8. Agreements related to accommodation, moving, rent a car, catering and recreation activities that must be made on a certain date or in a certain period.

  9. Agreements related to services instantly offered in electronic environments or intangible goods that are instantly delivered to the consumer.

  10. Agreements related to services that begin to be rendered with consumer approval before the end of the withdrawal period.



The responsibility in connection with the sold goods and services belongs to the Seller under the Consumer Protection Law No 6502 and Distant Sales Regulation. Furthermore, the Buyer may convey his/her complaints related to the purchased goods and services to the Seller directly or via the Website. The Seller shall provide all kinds of support for solving the problem after the complaint is submitted.

Applications regarding conflicts in connection with the Agreement up to the amount announced every year by the Ministry of Customs and Trade can be made to provincial or district Arbitration Committees for Consumer Problems and applications for conflicts exceeding this amount can be made to consumer courts.