SHIPPING & RETURNS

Shipping Policy

The Golden Designers has worldwide free shipping. Our shipping partner is TNT. 

Your orders shall be delivered to the cargo company within 1-3 work days and shall reach you within 1 to 5 days in average. Any order given during weekends and official holidays are delivered to the cargo company on the next first business day.

 

All international orders are shipped on a DDU (Delivery Duty Unpaid) bases, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to. The Golden Designers is not responsible for the payment of duties and taxes. 

Return & Exchange Policy

You can return an item eligible for a refund, within 14 days of receiving your original order. We'll refund the price you paid for your item, excluding costs beared by The Golden Designers, back to your original payment method. Not all of our items are eligible for a refund, please ask to ensure if the product is eligible or not.

In order to return a product, please first inform us through e-mail: info@thegoldendesigners.com or through our contact form and we will start the process. Please note that you will need to cover the delivery cost of the product back to us.

All returned items should be sent in their original condition and packaging including tags & boxes.

Once we've received your return, we'll issue your refund and send you an email. Your refund will be in your account in 5-10 working days.


If the item returned to us is in an unsuitable condition or outside of the 14 day return policy, we reserve the right not to refund you. If you want these returned to you, please know that you will have to cover the delivery cost.

We do not accept returns for the tailor-made products. Please check product info for return eligibility.